Important Information

Delivery Information

Midstate will deliver by LTL (less than a load) or by Fedex Ground. Delivery source is determined by the size and weight of a product. In some cases we can ship by Fedex Ground when a product is within Fedex's size and weight policy. Also, we will package your item as small as possible to keep the cost as low as possible. Some products are too large and will be shipped per local LTL shipper.

Refund Policy

Midstate Burglar Bars, Inc. guarantees and stands behind all the products we manufacture and sell.

Please understand that dealing with steel fabricated items there is a always a chance that something is built wrong. In this case we will move quickly to resolve the issue. We are not in the business to issue refunds, however if you feel that what you received is NOT what you ordered, Midstate will either issue a full or partial refund based on information we receive from you to determine what the problem is. Our goal is to satisfy all of our customers.

Shipping Policy

Midstate will ship to your home or business by either Fedex or a local LTL freight company. Shipper is determined by the size, weight of your item(s). Once your item is shipped you will be provided the tracking information. Please know that when shipping by LTL, it your item is shipped to a business this will save you money. Freight companies charge extra to do a home delivery due to having to maneuver in neighborhoods, etc. Also, heavier items that require a lift gate is an extra too.

Handling Charges

Unfortunately it cost us to handle your shipment. We will strive to keep this as low as possible.

Terms

Payment must be made before any work will commence. We except Visa, MC or Discover. Money Order, business check and personal check. If paying by check, your check must clear our bank before work is started.

Conditions

Midstate will schedule your project once all questions, verifies, etc. are answered and agreeded upon by the buyer. This can be done by email. We request the buyer (when possible) to email Midstate photos of the windows, doors, etc. This will help us understand the condtions in which our products will attach to your windows doors, etc. Midstate will not be responsible for in accurate measurments by the owner. However, Midstate will be responsible for our fabrication mistakes. In case of a fabrication mistakes, Midstate will move quickly to resolve the issue either by fabricating new item(s) or sending a fix. All products are warranteed for one full year after shipment. Any alteration or deviation from the agreed upon quote or product design may result in an extra charge. This all depends on the cost and fabrication stage of your item(s). (for example if you requested black and later changed to white and we have already painted, then this would be an extra charge)

Acceptance of order

The price, description, terms & conditions are satisfactory and are here by accepted. I am authorizing Midstate Burglar Bars, Inc. to furnish and ship the products. It is the customers responsiblity to know the HOA (home owners association) codes. It is the customers responsibility to know any state regulations pertaining to the products you purchase.